Canceling your HughesNet service might seem challenging, but with the right approach, it can be a straightforward process. Whether you’re switching to a new provider like Starlink or no longer need satellite internet, this guide will help you cancel HughesNet with ease.
1. Review Your Service Agreement
Before starting the cancellation process, it’s essential to understand your current service agreement. This document outlines any potential early termination fees (ETFs) that might apply if you cancel before the end of your contract.
Service Commitment and Termination Fees
HughesNet service plans typically require a 24-month commitment. If you upgrade from a HughesNet satellite-only plan to a HughesNet Fusion plan, or take advantage of certain offers during your commitment period, your new service commitment will be 12 months or the remainder of your initial commitment, whichever is longer. After the commitment period, the service plan and agreement automatically renew on a month-to-month basis.
If you terminate your service before the end of your commitment, you will be charged a Service Termination Fee as follows:
Early Termination for 24-Month Commitment
If you cancel within the first 90 days, the fee is $400. After 90 days, the fee decreases by $15 per month for each month of active service.
Early Termination for 12-Month Commitment (following an upgrade):
If you cancel within the first 90 days, the fee is $120. After 90 days, the fee decreases by $10 per month for each month of active service.
If you cancel your order before installation, you will be refunded the amount collected at the time of order.
2. Gather Your Account Information
When you contact HughesNet to cancel, having the following information ready will make the process smoother:
- Account number: Found on your monthly bill or online account.
- Billing address: The address where your HughesNet service is provided.
- Account holder’s name: Ensure you have the correct name as listed on the account.
- Reason for cancellation: While not always required, it’s helpful to have a reason prepared.
3. Contact HughesNet Customer Service
To cancel HughesNet service, you must reach out to their customer service. You can do this in several ways:
a. Phone
The most direct method is calling HughesNet customer service at 1-866-482-1777. Be prepared for potential wait times.
b. Chat
HughesNet offers a live chat option on their website, which can be a convenient alternative to a phone call.
c. Mail
In some cases, HughesNet might require a written cancellation request. This is less common but worth confirming during your call or chat.
4. Discuss Early Termination Fees
If you’re still under contract, HughesNet will likely mention early termination fees (ETFs). Here’s what you need to know:
a. Pro-rated Fee
The $400 early termination fee decreases by $15 for each month you maintain service. For example, if you have 12 months left, your ETF would be approximately $220.
b. Negotiation
You may be able to negotiate a lower fee, especially if you’re switching services due to dissatisfaction with HughesNet.
5. Return HughesNet Equipment
HughesNet requires the return of their equipment within 45 days of cancellation to avoid additional charges. The equipment typically includes:
- Modem and power supply
- Radio transmitter
- Outdoor satellite dish components (if applicable)
HughesNet will send a return kit with instructions and a pre-paid shipping label. Follow the instructions carefully to avoid fees for unreturned or damaged equipment.
6. Confirm Cancellation and Final Billing
After canceling and returning the equipment, confirm that your account has been fully closed. Check your final bill for any unexpected charges, which might include:
- Prorated charges: For partial service during the final billing cycle.
- Outstanding fees: Any early termination fees or equipment-related charges should be clearly stated.
7. Monitor Your Account
Even after cancellation, it’s wise to monitor your bank statements or credit card for any unauthorized charges. If you notice any discrepancies, contact HughesNet immediately.
8. Consider Alternatives
If you’re canceling due to dissatisfaction, explore other internet service providers that may better suit your needs. Options like Starlink offer low-latency, high-speed satellite internet, particularly beneficial in rural areas.
FAQs on Canceling HughesNet Service
1. How long does it take to cancel HughesNet service?
The cancellation process typically takes one phone call, but the entire process, including equipment return and final billing, can take a few weeks.
2. Can I cancel HughesNet online?
Direct online cancellation isn’t typically available. It’s recommended to call their customer service for a more straightforward process.
3. What happens if I don’t return the HughesNet equipment?
Failure to return the equipment within the specified 45 days will result in additional charges, which can be substantial.
4. Is there a way to avoid early termination fees?
ETFs are part of the service contract, but in some cases, you may negotiate a reduced fee, especially if you’re moving to an area where HughesNet isn’t available.
5. What should I do with the HughesNet dish after cancellation?
The outdoor satellite dish typically doesn’t need to be returned, but confirm this with HughesNet. You may want to remove it or repurpose it, ensuring you do so safely.
