Canceling your Viasat service doesn’t have to be a complicated process. Whether you’re switching to a new provider, such as Starlink, or simply no longer need satellite internet, this guide will walk you through the process of canceling Viasat service smoothly and efficiently.

1. Review Your Viasat Service Agreement

Before initiating the cancellation process, it’s important to understand the details of your service agreement. This will help you anticipate any fees or obligations tied to your contract.

Viasat Service Commitment and Early Termination Fees

Viasat service contracts generally require a 24-month commitment. If you cancel your service before the end of this contract, you will likely face early termination fees (ETFs). Understanding the terms of your contract will help you prepare for any financial penalties:

• Early Termination Fees: Viasat charges $15 for each remaining month of your contract if you cancel early. For example, if you cancel with 12 months left on your contract, your ETF will be $180.
• Month-to-Month Service: Once your initial commitment period ends, your plan transitions to a month-to-month contract, allowing you to cancel without any termination fees.

2. Gather Necessary Account Information

To ensure a smooth cancellation process, make sure you have the following information on hand before contacting Viasat:

• Account number: You can find this on your Viasat bill or in your online account.
• Billing address: The address associated with your Viasat service.
• Account holder’s name: Make sure the name matches exactly as it appears on the account.
• Reason for cancellation: While not always required, having a reason prepared may expedite the process. For example, you might be switching to a competitor like Starlink or moving to a new area where Viasat isn’t available.

3. Contact Viasat Customer Service

To officially cancel your Viasat service, you’ll need to contact their customer service team. Here are the primary ways to reach them:

a. Phone

The most common method is calling Viasat customer service at 1-855-463-9333. Be prepared for wait times, especially during peak hours. When speaking to the representative, clearly state that you wish to cancel your service.

b. Online Chat

Viasat also provides an online chat option through their website. This can be a convenient way to communicate, especially if you prefer to avoid phone calls. The chat service is available during standard business hours.

c. Written Requests

In some cases, Viasat might request a written cancellation notice. This is not the norm but can occur if there are disputes or special conditions tied to your account.

4. Understand the Early Termination Fees

If you are still under contract, you will likely incur early termination fees (ETFs). Here’s how the fee structure typically works:

Pro-rated Fee

Viasat’s ETF is $15 for each month left in your contract. For instance, if you have 10 months remaining, your ETF would be $150.

Negotiation Possibilities

In some cases, you might be able to negotiate a reduced fee, especially if you’re switching services due to dissatisfaction. However, Viasat usually adheres strictly to their fee policy.

5. Returning Viasat Equipment

Once your service is canceled, Viasat requires you to return their equipment to avoid additional fees. The equipment includes:

• Modem and power cable
• TRIA (the component attached to the satellite dish)
• Any other hardware provided as part of your installation

Viasat will send a return kit with instructions and a pre-paid shipping label. Ensure you return the equipment promptly, as failing to do so within 30 days could result in equipment charges.

Important: Keep in mind that the satellite dish itself does not need to be returned. However, you may want to remove or repurpose it, depending on local regulations and your personal preferences.

6. Confirm Cancellation and Review Your Final Bill

After you’ve completed the cancellation process and returned all required equipment, it’s important to confirm that your account is fully closed. Look over your final bill carefully to ensure there are no unexpected charges:

• Prorated service charges: If you canceled mid-billing cycle, you may see prorated charges for partial service.
• Early termination fees: If applicable, these should be clearly listed.
• Equipment fees: Ensure you are not charged for the returned equipment.

7. Monitor Your Account for Unintended Charges

Even after canceling, it’s important to keep an eye on your bank statements or credit card for any unauthorized charges. If you see any discrepancies, contact Viasat’s customer service immediately to resolve the issue.

8. Consider Alternatives to Viasat

If you’re canceling Viasat due to dissatisfaction or service limitations, consider alternative satellite or broadband providers. For instance, Starlink offers a satellite internet service that is renowned for its high-speed, low-latency performance, particularly in rural areas. Exploring different options may ensure a better internet experience going forward.

FAQs on Canceling Viasat Service

1. How long does it take to cancel Viasat service?
Canceling your service typically takes one call or chat session, but the full process, including equipment returns and final billing, can take a few weeks to finalize.

2. Can I cancel Viasat service online?
Viasat does not currently offer a direct online cancellation option. You’ll need to contact customer service by phone or via live chat to initiate the process.

3. What happens if I don’t return the Viasat equipment?
If you don’t return the required equipment within 30 days, you will be charged for the unreturned items. These fees can range from $150 to $300 depending on the equipment.

4. Can I avoid early termination fees when canceling Viasat?
Early termination fees are part of the Viasat contract. While negotiation is possible, it’s rare for the fees to be waived completely unless you’re moving to an area without Viasat coverage.

5. What should I do with the satellite dish after canceling Viasat?
Viasat doesn’t require you to return the satellite dish. You may want to remove it for safety reasons, or repurpose it based on local guidelines.